A company director of a wholesale business clicked on a link in an email that he believed came from a customer. Unfortunately, this meant the entire computer network was locked and as a result received a message demanding a ransom of £15,000 in BitCoin to restore the system. After 10 days the client paid a BitCoin ransom to restore operations. The insurer covered the costs of the ransom; incident response and the extensive network interruption including increased cost of working and cancelled orders.

Following a cyber attack a small retail business had to notify all their customers affected that their personal data had been hacked including credit card details. This created a huge amount of work for the business and had a significant impact on their operations. Not only did the insurer cover the costs of the IT experts it provided a contribution towards improving their IT resilience and prevent a similar incident occurring.

As a result of a significant data breach many customers took to social media to complain about their personal data being hacked. This caused serious concern within the business. The cyber policy provided access to a professional public relations and crisis management company to help rebuild customer confidence.